5 Reasons for Documenting the Services You Provide

Let’s face it, you’re busy. I know – I’ve heard it time and time again, “I’m too busy to stop and document how I do things.” However, here are 5 critical reasons as to why you should be documenting your service procedures.

  • It’s a Foundational Part of Building a Business

    If you’ve talked to me for more than 5 minutes, you’ll probably hear my favorite definition of a business: a money making machine that works even when you aren’t there. If you don’t document how you do things, then no one else will do it as effectively or efficiently as you do. Hiring people will be wasteful. Scaling your business will not happen. Vacationing will be excruciating. And the list goes on and on…

  • It Helps with Managing Projects

    In my article 4 Ways to Improve Time Management in Project Management, I discuss several ways to improve time management and the importance of it. If you document each step in a project, then you can effectively track the time spent on each step to watch out for irregularities and better set expectations.

  • It Makes Process Improvement Possible

    When all steps are documented from a strategic point of view, you are able to see if they make logical sense. Maybe you’re taking extra steps you don’t need to. Documenting how you do something makes improving your services possible.

  • It Makes Check Points Easier

    Checking in with employees or giving a client an update on a project will become easier when you have the steps documented. You can accurately give your employees enough time to complete a project and also give your clients clear expectations on the steps that still need to be completed.

  •  Scalability: My Favorite Word

    When I’m asked about building a business, generally the first topic that comes up is scalability. I’m often asked, “How does scalability work?” Scalability begins with making the service you provide or the product you sell into a predictable process. This can’t happen without documenting how it’s done in the first place. Thinking about scalability also goes along with my article about Beginning with the End in Mind.

Do you need help with properly documenting or improving your service procedures? With a team of seasoned business consultants, IA Business Advisors can provide your company with expert analysis on existing organizational problems and inefficiencies. We work with you to develop specific and measurable plans for improvement. Want to learn more? Get in touch with us today!

About the Author:

Matthew is an associate consultant at IA Business Advisors. He is an entrepreneurial minded professional who works well with complicated business strategies and excels in developing and implementing operational processes to achieve business goals.

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